2018 Patient Satisfaction Survey Results Announced
November 6, 2019 | News
Heraya Health (Heraya), the recognized leader and partner of choice in integrative healthcare, announces the release of the 2018 Patient Satisfaction Survey results. This survey – in its 18th year – is of seminal importance in understanding patient use, attitudes, and outcomes regarding integrative healthcare (IH) providers. The survey is a combination of CAHPS® and IH-specific questions developed by Heraya.
“As patient experience becomes an ever more important criterion in healthcare quality,” said Michell M. Hay, President and CEO of Heraya Health, “Heraya continues to show that high levels of patient satisfaction with our providers reflects both better compliance with treatment plans and overall health outcomes.”
The 2018 survey had patients providing feedback on nearly 120 Heraya providers. The survey shows an overall satisfaction score of 98%. Key takeaways include:
- 86% of Heraya patients reported that they were able to reduce their usage of opioids as a result of seeing a Heraya provider,
- 93% of patients reported that accessing a Heraya provider reduced their use of other medical care.
“We are pleased that our patients are receiving such positive care from our network.” commented Steven Sebers, DC, FACO, the Chief Clinical Officer of Heraya Health. He continued: “These responses indicate that Heraya providers have a tremendously positive impact on the health and wellness of patients.”
The survey shows – aside from the visible value to patients – that access to a high-quality network of providers is positive for health plans and employer groups in the form of cost savings from reduction of opioid use and other medical care.
“Inclusion of a strong IH partner like Heraya,” continued Hay, “should be part of every benefit design. It drives up patient satisfaction and drives down cost. It is a remarkable win-win for patients, payers, and the IH community.”