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We’re looking forward to helping you. Just a reminder, for the safety and security of your personal data, please DO NOT send Protected Health Information (PHI) such as your Member ID or Social Security Number via this form or by e-mail to Heraya.

Kaiser Permanente Medicare Senior Advantage (HMO and HMO-POS) members have the right to make an appeal or grievance.  To make an appeal or grievance, or to find out more information about how to file an appeal or grievance, as well as information about your appeal or grievance rights, please call Kaiser Permanente at 1-877-221-8221 (TTY 711), 7 days a week, 8 a.m. to 8 p.m. PST. Fax: 1-855-347-7239.